Get help with your Soola account or the app.
Need help? Email us at support@soola.org and we'll get back to you as soon as we can.
On the sign-in screen, tap "Forgot password?" under the Sign In button and enter your university email, and we'll send you a link to reset it. Open the link from that email on the device with Soola installed. It will take you to the Soola app, where you can set a new password.
You can delete your account directly in the app: go to Profile, tap the three dots (•••) in the top right, then scroll down and tap Delete Account. See deleting your account for details.
Soola only accepts email addresses from supported universities. If you believe your university should be supported, or your address isn't being accepted, email support@soola.org with your university and the email domain you're using.
Email support@soola.org with details — screenshots help. For anything about your personal data, see our Privacy Policy.